Any successful business would tell you the key to
being successful is creating an outstanding customer service. Without customers, there would be no
business. In order to be an upscale
business, you must show your customers the satisfaction, and ones desires
fulfilled. Customer satisfaction begins
with the first contact a customer has with your company. Howard Schultz CEO of Starbucks Coffee had
this to say concerning customer service : “Our mission statement about treating
people with respect and dignity is not just words but a creed we live by every
day. You can’t expect your employees to exceed the expectations of your
customers if you don’t exceed the employees’ expectations of management.” Stating this statement, I firmly agree with
Mr. Schultz. In some cases employees
find it hard to find to give customer satisfaction if one’s own business is not
able to express satisfaction to its employees.
In this case its about treating employees with great service, and in
return it is spread throughout to the business customers.
